WebEx Information

Best Practice Call Centers make decisions based on frequent, organized, reliable and accurate data. NeuraTool™ is a cost effective web delivered platform that your employees, vendors and customers can use to tell you, in quantitative and behavioral terms, exactly what is driving their daily behaviors. With this information, efficient problem solving can be prioritized and directed at issues with the biggest ROI to your organization.

The use of this solution enhances a call center's ability to utilize facts and data to discover problems traditionally found through “management by walking around.” Utilizing good problem solving science, the tools help to acquire a large amount of accurate performance information in a fraction of the time required by traditional approaches. Key factors:

  • Web-delivered data retrieval and display platform that allows extensive data analysis based on respondent, functional and organizational demographics
  • Highlights the Strengths, Weaknesses and Strategic Priorities according to various importance factors (Cost, Quality, Customer Satisfaction)
  • Contains vivid, user friendly, visual analysis tools that direct problem solvers to root causes of systemic performance problems
  • Allows users to define and retain custom analysis which aid in the identification of specific problems and provide deep insight into detailed problem areas
WebEx Image 1

The Summary Chart is one of several analysis tools for “big picture” analysis. This chart shows all of the scored data in one view for any selected demographic cut and allows comparison of locations to the norm.
WebEx Image 2

This chart allows management to focus on channeling investment into areas that have the largest potential for immediate and significant improvement for the organization.
WebEx Image 3

This chart allows comparison of a set of scores for several demographic cuts (Locations, etc.). It is excellent for comparing Entity scores in select performance areas.